FAQs

Yes. You can browse our website without registering but will need to register an account to complete a purchase.

We ask you to register and login to simplify and make checkout faster. When logged in you will also benefit from the full features of the site. For example access to the sizing assistant tool and full visibility of your order history with sizing information. Your details will never be passed onto any third party and we will only email you to let you know about any promotions or events relating to your chosen schools. You may opt out of these emails should you wish.

1. Register an account.
2. Sizing is simple with our Sizing Assistant tool and individual sizing guides for every product.
3. Shop by Product type by browsing each department (e.g. footwear, bags etc.). The site will also make suitable recommendations for other appropriate complimenting products.
4. Checkout
5. Relax and leave the rest to us.

Each product on our site has its own self-explanatory sizing guide which can be accessed on each product page.

Go to “My Account” and log in if you are not already logged in. Click on “Orders” and a list of all your historical orders will appear. Click on an order number to view the order details including sizing information, and status (if the item is processing or completed/dispatched). If you have any queries relating to your orders, or would like to amend any items which have not been dispatched contact Customer Services on 020 7729 3286.

If you wish to cancel or amend an order, please contact us at sales@khalsaschoolwear.co.uk as quickly as possible. If the order is still processing through our warehouse then it may be possible to make amendments to it or to cancel it. Unfortunately orders that have been dispatched cannot be amended or cancelled.

Unfortunately, once an order has been placed, we are unable to add items to it so a new order will need to be placed for any additional items required. Please contact us at sales@khalsaschoolwear.co.uk to let us know you have placed two separate orders and we will do our best to combine the orders and ship them together where possible.

You will be emailed and or called by a member of our team to notify you of an out of stock item and offered two options. Either an alternative product where appropriate and available or to wait for the item in question to return in stock. Where we can we will give you an estimated date for the stock to arrive.

In the first instance Please check your voicemail and email (don’t forget to check your spam folder) as one of our sales assistants may have tried to contact you to inform you of an item (or more) being out of stock. If you wish to enquire about the delivery date for your remaining items, or discuss something regarding your order, please contact us at sales@khalsaschoolwear.co.uk.

We only offer refunds for online orders.

You can return any item to us for a refund (online orders only) within 14 days of receiving your order. Please note some items are not eligible for return/exchange due to hygiene – see our Returns & Exchange Policy. Simply follow the instructions in the returns form enclosed in the parcel. Any item that you wish to return must be free from fault, unworn and in a saleable condition and returned in their original packaging. Please obtain a receipt of posting as returns remain your responsibility until they reach us.

All items received will be inspected by us for compliance of the above criteria before processing any refund. All returns are made at the discretion of Khalsa Schoolwear whilst acknowledging our responsibilities under the Consumer Rights Act 2015.

1. Go to the order section within your account. You may need to login into your account if you are not already logged in.
2. Go to the relevant order that you wish to arrange a refund for.
3. Click on the “Arrange Refund” button and follow the on-screen instructions to arrange an exchange or refund.
4. Once your request has been submitted simply separate the returns address from the returns form (enclosed with your parcel) and affix to the outside of your package.
5. Make sure you enclose the remainder of the returns form with the item(s) being returned. Any items returned without the returns form (and therefore the order number) cannot be processed.
6. Please package items appropriately so as to avoid any damage and use a reputable postal service that will insure you for the value of the items.

You can return any item to us to exchange for a different size or for a different item within 28 days of receiving your order. Please note some items are not eligible for return/exchange due to hygiene – see our Returns & Exchange Policy. Simply follow the instructions in the returns form enclosed in the parcel. Any item that you wish to return must be free from fault, unworn and in a saleable condition and returned in their original packaging. Please obtain a receipt of posting as returns remain your responsibility until they reach us.

Exchanges will be made once we have received the item(s) from you and will be processed within 2-3 working days (this time will increase during peak periods). Please note replacement items for delivery to school orders will be sent out with the next fortnightly delivery to school orders (1st & 3rd Thursday of every month, excluding school holidays). If there is a price difference between the products you are exchanging you will be contacted via telephone and refunded/charged accordingly. If the product you require is temporarily out of stock it will be placed on our back-order system and you will be notified. You can request an alternative size instead.

All items received will be inspected by us for compliance of the above criteria before processing any exchange. All exchanges are made at the discretion of Khalsa Schoolwear whilst acknowledging our responsibilities under the Consumer Rights Act 2015.

1. Go to the order section within your account. You may need to login into your account if you are not already logged in.
2. Go to the relevant order that you wish to arrange an exchange for.
3. Click on the “Arrange Exchange” button and follow the on-screen instructions to arrange an exchange or refund.
4. Once your request has been submitted simply separate the returns address from the returns form (enclosed with your parcel) and affix to the outside of your package.
5. Make sure you enclose the remainder of the returns form with the item(s) being returned. Any items returned without the returns form (and therefore the order number) cannot be processed.
6. Please package items appropriately so as to avoid any damage and use a reputable postal service that will insure you for the value of the items.

We aim to process any refunds within one week of successful inspection. Please note this time may increase during peak periods.

In the first instance please contact us using the “Message us” button within the orders section of your account.

1. Go to the order section within your account. You may need to login into your account if you are not already logged in.
2. Go to the relevant order that the faulty item relates to.
3. Click on the “Message Us” button and send us a message to alert us to the fault. Please attach a picture of the fault with your message.
4. A member of our team will respond to your message as soon as possible to advice on next steps.
5. You will receive an email from us alerting you once we have replied.

If you have been advised to return the faulty item back to us please make sure you enclose the returns form with the item(s) being returned. Any items returned without the returns form (and therefore the order number) cannot be processed. Please package items appropriately so as to avoid any damage and use a reputable postal service that will insure you for the value of the items. Items over 6 months old will be dealt with at the discretion of Khalsa Schoolwear.

Your satisfaction is important to us and so we’d really value your feedback. We know you’re busy, so have made our customer satisfaction survey quick and easy. Alternatively please email sales@khalsaschoolwear.co.uk.

Registering an account is quick and easy. We recommend you register an account before browsing however you will automatically be prompted to register an account or login when proceeding to checkout if you are not already logged in.

To create an account click on the “My Account” link in the top right of any page. Click on “Create account” and simply add your full name, username/email address and create a password. If you have not registered an account or are not logged in already and add items to your cart you will automatically be prompted to register an account or log in when proceeding to checkout.

Click on the “My Account” link at the top right of any page and then click “Log in”. Simply input the username/email and password you selected during registration and you will be taken to your account dashboard.

Once logged in, from your account dashboard click on “Account Details”. From here you can change any of your personal details including password.

If you have forgotten your password you can click the “Forgotten Password” link. Your password will be reset and you will receive your new automated password by email. You can log in using the new password and change it at any time.

If you would like to discuss an order with us it’s best to message us via our messaging system per the below:

1. Go to the order section within your account. You may need to login into your account if you are not already logged in.
2. Go to the relevant order that you wish to arrange an exchange for.
3. Click on the “Message Us” button and send us your message.
4. A member of our team will respond to your message as soon as possible to advice on next steps.
5. You will receive an email from us alerting you once we have replied.
6. Please note this is not a live chat and we may not respond the same day (allow even longer to respond during peak periods).