Returns & Exchange

Returns & Exchange

We want you to be fully satisfied with your purchase and go to great lengths to ensure exactly that, however if for any reason you wish to return or exchange an item we are here to help.

Full refund within 14 working days

We will accept any returns as long as you notify us within 14 working days from receipt and as long as the item is unworn, in its original packaging and in a saleable condition. We will refund the full amount you paid for the item on its return and successful inspection.

Exchange within 28 days

In addition to this, you can return any item within 28 days of receipt to exchange it for a different size or colour (if we have the relevant size or colour available).

Important information

Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty:

• Items personalised with pupil’s initials or name including name tags.
• Socks and tights removed from packaging.
• Under garments and mouth guards.
• Swimsuits without the protective gusset lining.

How to Return/Exchange an item.

1. Login to your account and go to the “Order” section.
2. Go to the relevant order that you wish to arrange a return/exchange for.
3. Click on the “Arrange Refund” button or “Arrange Exchange” button and follow the on-screen instructions.
4. Once your request has been submitted, cut, and affix the return address below to the outside of your package.
5. Make sure you enclose the remainder of the returns form with the item(s) being returned. Items returned without the returns form (and therefore the order number) cannot be processed.
6. Returned items are your responsibility until they reach us at the address provided below. Please package items appropriately to avoid any damage and use a reputable postal service that will track and insure you for the value of the items.
7. Replacement item(s) for exchange orders will be sent out, at our cost, upon receipt of your original item(s). Please note replacement items for delivery to school orders will be sent out with the next fortnightly delivery to school orders (1st & 3rd Thursday of every month, excluding school holidays).

This Returns Policy does not affect your Statutory Rights.